Frequently Asked Questions
Your guide to shopping confidently with Only Rare Atelier.
Yes, we offer worldwide shipping. Your location determines delivery timelines and rates, which are shown at checkout before payment.
Local orders within Nigeria usually take 2–5 business days. International shipping may take 7–14 business days depending on customs clearance and courier operations.
We accept exchanges or returns for unworn, undamaged items within 5 days of delivery. Please reach out to us at contact@onlyrareatelier.com to initiate the process.
We accept major debit and credit cards, as well as local and international payment options through our secure checkout system powered by Flutterwave.
You can reach our support team anytime at contact@onlyrareatelier.com or via our Contact Us page. We’re happy to assist with any inquiries.
Still need help? Get in touch with us here.
Privacy Policy
This privacy policy applies to all personal data that is collected and used by us when you when you visit or use the websites, web shops, when you place an order or contact us as well as when you purchase our products in our stores or interact with us through social media or otherwise. For purposes of this privacy policy, ‘personal data’ means any information through which we can identify you, as further described below
Who we are
Only Rare Atelier is a creative house dedicated to crafting timeless statement pieces that blur the line between art and fashion.
Each creation is made in limited numbers, ensuring every client owns not just a product, but a rare story worth keeping.
Our website address is: https://onlyrareatelier.com.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment or add items to your cart, cookies may be saved on your browser to enhance your browsing experience. These cookies help us remember your preferences, such as login details and items in your cart. You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We value your privacy and do not sell or rent your data. We may share limited information with trusted third-party partners (such as payment processors or delivery services) only as necessary to fulfill orders or improve your shopping experience. These partners are required to keep your information secure and confidential.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Payments and orders are securely processed through trusted gateways such as Paystack or Flutterwave, which comply with global data protection standards.